Legal costs important factor when selecting a solicitor report shows

Over the last three years there has been an increase of dissatisfied customers who had used legal services, a report has shown.

The percentage of customers using legal services has remained the same over the three years, however The YouGov SixthSense report has found that the majority of these customers were using firms for Probate and Conveyancing.

The report found that legal costs were an increasingly important factor when selecting a solicitor or law firm.

77% of customers said that price was a deciding factor when choosing a solicitor, figures up by 6% two years ago.

For most, moving house is an expensive time and customers nowadays are looking for the cheapest deal. As online conveyancing has become more competitive, consumers are sucked into cheap deals unaware of the hidden costs and the consequences they could later face.

Hundreds of pounds may have been saved, but thousands could be spent if things go wrong.

James McCoy, The Research Director for YouGov SixthSense said: "The economic stagnation is reshaping what consumers look for when it comes to legal advice."

"People are starting to see the law as a consumer service and want to know that they are getting value for money. That so few customer satisfaction surveys are taking place should concern traditional providers as they will be unaware that many of these issues exist.

"The need for people to get value for money could play into the hands of more mainstream consumer brands wanting to establish themselves in the legal services sector."

We at Ferdinand Kelly are first class legal specialists based in Birmingham, providing our clients with the best legal advice, guidance and support. For all your legal needs, contact our team on 0121 555 5011

Ferdinand Kelly LLP
Conveyancing Solicitors
Smethwick & Birmingham