9000 Missing GP Records in Essex, Norfolk and Suffolk

More than 9,000 patients' records in Norfolk, Suffolk and Essex have gone missing since a private firm took on transferring files, according to information revealed by the BBC.

In March, Capita took on a national contract from the NHS for delivering patients' records when individuals move from one GP to another.

Now, a survey by the BBC which looked at 78 GP practices shows that a total of 9,009 records have been missing for more than two months.

But Capita said it did not "recognise these claims." In a statement it said:

"Medical records are now being delivered securely up to three times faster than under the previous system.

"We do not recognise these claims regarding thousands of files being missing whatsoever.

"We request and move on average 100,000 files a week from multiple sites including GP surgeries and also third party run storage facilities which are contracted and managed by NHS England."

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