EasyJet Family Receives Thousands in Compensation

A family who were forced to cancel their holiday because fellow passengers refused to let them sit together on the plane have been awarded thousands of pounds in compensation.

Carolyn and Jay Mortimore booked the flights to the Canary Islands last August for themselves and their two children. It was to be the family's first holiday in eight years.

The problems began when the family boarded the EasyJet flight and discovered that there were no spaces on the aircraft for two people to sit together. EasyJet policy is that children must be seated next to an adult, so a flight attendant asked if anyone would volunteer swapping places.

When their pleas fell on deaf ears the Mortimore family had no option but to abandon their holiday and watch the flight take off from the airport.

Initially the family was offered £554 in compensation, but following massive public outcry EasyJet and Thomas Cook have now upped the amount to £4,200.

A spokesperson for EasyJet said:

"Like other airlines EasyJet overbooks on some flights to fill seats which would otherwise fly vacant.

"On average, across our flights we will only overbook by one or two passengers per flight. As a result, it is extremely rare for EasyJet to deny boarding of passengers because the flight is overbooked."

If your flight was cancelled or delayed and the airline was at fault, you may be eligible for compensation. Speak to our flight delay solicitors on 0845 603 0708 for more information.

National Solicitors

Flight Delay Claims